Tech Support Engineer
Company: VirtualVocations
Location: Lafayette
Posted on: March 22, 2025
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Job Description:
A company is looking for a Tech Support Engineer - Fintech
(Remote).
Key Responsibilities
Manage and troubleshoot Level 1 technical issues reported by
clients, ensuring timely resolution
Assist clients with connecting to APIs and provide guidance during
the onboarding process
Collaborate with internal teams to resolve complex issues and
ensure client success
Required Qualifications
4+ years of experience in technical support or a related role,
preferably in fintech or payment solutions
Bachelor's degree in Computer Science, Information Technology, or a
related field (preferred)
Knowledge of payment processing systems, APIs, and integrations
Familiarity with REST APIs and troubleshooting API-related
issues
Fluency in Spanish and English; additional languages are a plus
Keywords: VirtualVocations, Lafayette , Tech Support Engineer, Engineering , Lafayette, Louisiana
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