Patient Engagement Operations Manager
Company: VirtualVocations
Location: Lafayette
Posted on: April 1, 2025
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Job Description:
A company is looking for a Patient Engagement Operations
Manager, 100% Remote.
Key Responsibilities
Manage and develop teams handling inbound support and outbound
engagement campaigns
Oversee daily call center operations, including scheduling and
quality assurance
Establish and track key performance indicators (KPIs) for
operations and implement performance improvement initiatives
Required Qualifications
Degree in healthcare administration, business, or related field
and/or 5+ years of healthcare call center management experience
Proven experience with call center technologies and ticketing
systems
Strong understanding of healthcare operations and technology
Experience in workforce management and scheduling tools
Strong leadership and team development abilities
Keywords: VirtualVocations, Lafayette , Patient Engagement Operations Manager, Executive , Lafayette, Louisiana
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