Level 4 Support Engineer
Company: VirtualVocations
Location: Lafayette
Posted on: April 1, 2025
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Job Description:
A company is looking for a Level 4 Support Engineer - AI-Enabled
Escalations.
Key Responsibilities
Own critical customer case escalations and perform deep root cause
analysis
Act as the highest technical escalation point for Infinia support
incidents
Lead incident response efforts and utilize AI tools for accelerated
resolution
Required Qualifications
8+ years in enterprise storage, distributed systems, or cloud
infrastructure support/engineering
Deep understanding of file systems, storage performance, and Linux
kernel internals
Proven debugging skills at system/protocol/app levels
Hands-on experience with AI/ML data pipelines and container
orchestration
Exposure to RDMA, NVMe-oF, or high-performance networking
stacks
Keywords: VirtualVocations, Lafayette , Level 4 Support Engineer, Engineering , Lafayette, Louisiana
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