Product Support Specialist
Company: VirtualVocations
Location: Baton Rouge
Posted on: February 2, 2025
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Job Description:
A company is looking for a Product Support Specialist to provide
technical support and customer service for their products.
Key Responsibilities
Manage the full ticket lifecycle by investigating and resolving
product inquiries while ensuring customer satisfaction
Utilize a support ticketing system to effectively manage a queue of
inquiries and technical issues
Act as an advocate for customers by influencing product changes and
ensuring resolution of bug fixes
Required Qualifications
1-2 years of experience in a technical support or client services
role, particularly with SaaS applications and mobile apps
Experience with Zendesk, Jira, Google Suite, Salesforce, and Slack
preferred
Ability to manage multiple inquiries simultaneously, including
phone calls, live chats, and support tickets
Proven problem-solving skills and ability to convey complex issues
clearly
Genuine care and empathy in customer interactions
Keywords: VirtualVocations, Lafayette , Product Support Specialist, Other , Baton Rouge, Louisiana
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