Senior Manager, Patient Experience

Company: Astera Cancer Care
Location: Baton Rouge
Posted on: October 7, 2024

Job Description:

Senior Manager, Patient ExperienceMary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:SCOPE: Lead efforts to enhance the quality of care and overall satisfaction of patients within our network of clinics.FUNCTIONS:

• Development and implementation of strategies to improve patient engagement, managing feedback initiatives, and fostering a culture of patient-centered care among staff.
• Oversight of Guest Services.
• Supervision of the Centralized Call Center.
• Administration of Navigating Cancer Patient Management Platform.QUALIFICATIONS:
• Bachelor's degree in healthcare administration, nursing, business, or a related field; Master's degree preferred.
• 5+ years of experience in healthcare, with a focus on patient experience or quality improvement.KNOWLEDGE, SKILLS AND ABILITIES:
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively across departments and influence change.
• Proven ability to analyze data and implement effective solutions.For more than 50 years, the staff at Mary Bird Perkins Cancer Center has provided the highest quality care to our patients. We strive to hire the best qualified applicants to join our growing team.
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Keywords: Astera Cancer Care, Lafayette , Senior Manager, Patient Experience, Executive , Baton Rouge, Louisiana